Nov 27, 2009

Email profile configuration using mail icon from control panel gives error

When creating a new profile from control panel - "There was an error locating one of items needed to complete this operation. It might have been deleted."
Also when starting outlook 2003 it gives error - "Unable to open your default e-mail folders"
Solution :
1. Delete file: Mapisvc.inf in \windows\system32 folder.
2. Delete file: Mapisvc.inf in \Program Files\Common Files\System\MSMAPI\1033 folder.
3. Create new email profile from control panel.

Nov 24, 2009

RAID Array controller (smart array 6i) on HP server giving "Array Accelerator Battery Charge Low" errors

Following error is logged in event viewer on windows server running on HP server having Smarty Array 6i RAID controller.

"1794-Drive Array - Array Accelerator Battery Charge Low... ...Array Accelerator is temporarily disabled. Array Accelerator will be re-enabled when battery reaches full charge. Audible Beeps: None Possible Cause: The battery charge is below 75 percent. Posted writes are disabled. Action: Replace the array accelerator board if the batteries do not recharge within 36 powered-on hours."

The function of this battery is to provide supply to "write cache" on controller card and is used in case when power supply abruptly fails and it retains the pending writes in "write cache". The same data is written back to RAID array when power comes back.

As suggested by HP I upgraded RAID firmware & the error message is gone. Further if still remains then there could be genuiene fault with battery one needs to replace battery on controller.

Nov 13, 2009

Blackberry mails send / receive problem

This is regarding mails send/receive problem faced sometimes on your blackberry handset. One source of the problem is switching between different carriers when a user is travelling, this can happen. Pls. follow the below given procedures to solve the issue.

Solution 1:

1. On your blackberry handset press blackberry key. This will bring full menu on screen.
2. Scroll down to bottom and select Options. Further go to -> Advanced Options -> Host Routing Table
3. Press blackberry key and select “Register Now”. It will send a registration SMS. When you do a "Register Now" it basically reaches out to what ever carrier that you're attached to at the moment and requests that their system
checks their settings compared to yours to make sure that everything is connected properly.
4. Then switch off BB handset, remove battery and again re-insert after a minute.

Solution 2:

1. On your blackberry handset press blackberry key. This will bring full menu on screen.
2. Scroll down to bottom and select “Manage Connections”.
3. Inside “Manage Connections” menu, click on Mobile Network Options.
4. Here “network selection mode” is set to “automatic” by default. Scroll to “Automatic”, press scroll button and change this mode to “Manual”.
5. This will scan and show the available networks. Select one of the network and check for send / receive. If it doesn’t work check with another network.

Nov 9, 2009

Office 2003 SP3 installation - SKU011.CAB error

While installing Office 2003 SP3, it asked for original CD/source for office 2003. I had cancelled it as i didn't had CD ready with me. Next time when starting excel it gave me following error.
"Installation error : File not found" - A required installation file SKU011.CAB could not be found.

Solution : Registry edit -
hkey local machine/software/microsoft/office/11.0/delivery/
and change the value "CDcache" from 2 to 0. This solved my problem.
In fact after restarting when I re-applied office 2003 SP3 it didn't asked for office 2003 source files and update completed successfully.